Shipping & Returns

 

Shipping Information

IKIYO currently offer fast free shipping for Singapore orders. Delivery orders may take from 1 to 3 working days.

Free standard international delivery available that ship to the rest of the world. Ship within 20 working days or earlier.

  • U.S. ship within 10 - 12 working days (estimated) - ship with USPS

  • U.K. ship within 7 - 10 working days (estimated) - ship with Royal Mail

  • Other countries please email us to inquire

Express international delivery (to the rest of the world) available and chargeable. Ship within 6 days or earlier depending on location of country and custom clearance. Please email us to get the quote rates.

*All cost of customs, duties, taxes and returns are the responsibility of the receiver/buyer.*

For other alternative shipping inquiries, please email us at hello@studioikiyo.com or hello.ikiyo@gmail.com.

*We regret that shipments to the following destinations will not be processed; Iran (IR), Syria (SY), Sudan (SD), Cuba (CU), North Korea (KP), Crimea, Ukraine (UA), and Russia (RU).

 

Easy Returns & Exchanges

If unsatisfied with the merchandise, you may return the package within 14 days after receiving it. Please ensure that the goods are not damaged due to negligence before returning. We have the right to reject refunds of goods that are damaged due to negligence. Please email us first for return address and instructions. We offer free returns for Singaporean customers only. For international orders, the return shipping cost would be paid by buyers.

We will refund you ONLY when we receive items back or if there is proof that you did not receive the goods.

We offer free exchanges for Singapore orders only. For international orders, the exchange return shipping cost would be paid by buyers.